The Reserve Bank introduces Ombudsman Scheme for Digital Transactions

As announced in the Monetary Policy Statement of December 5, 2018, the Reserve Bank of India (RBI) launched on 31st January 2019, the Ombudsman Scheme for Digital Transactions (OSDT) vide Notification dated January 31, 2019 for redressal of complaints against System Participants as defined in the said Scheme.  Follow the link for the Scheme: The Ombudsman Scheme for Digital Transactions, 2019

The Scheme shall come into force from January 31, 2019.

The Scheme, launched under Section 18 of the Payment and Settlement Systems Act, 2007, will provide a cost-free and expeditious complaint redressal mechanism relating to deficiency in customer services in digital transactions conducted through non-bank entities regulated by RBI. Complaints relating to digital transactions conducted through banks will continue to be handled under the Banking Ombudsman Scheme. The offices of Ombudsman for Digital Transactions will function from the existing 21 offices of the Banking Ombudsman and will handle complaints of customers from their respective territorial jurisdiction. Kindly click on the following link for getting the addresses of Banking Ombudsman PAN India:
 Address and Area of Operation of the Ombudsmen for Digital Transactions

The Scheme provides for an Appellate mechanism under which the complainant / System Participant has the option to appeal against the decision of the Ombudsman before the Appellate Authority.

For Frequently asked Questions On The Ombudsman Scheme for Digital Transactions, 2019 please click on the following link: FAQ on The Ombudsman Scheme for Digital Transactions, 2019 &/Or FAQ The Ombudsman Scheme for Digital Transactions, 2019

For the complete Scheme please click on the following link : Ombudsman Scheme for Digital Transactions, 2019

Source: rbi.org.in

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