Public Sector Bank’s are all set to start doorstep banking service
While the Doorstep Banking was prescribed by the RBI a few years ago, the Public Sector Lenders have come together to appoint a common service provider to handle this for all their customers.
The State-run banks are now set to implement doorstep banking for millions of consumers - including the facility to deposit and withdraw cash - making life easier for senior citizens and disabled.
KEY HIGHLIGHTS
- India's largest public sector bank, SBI already offers doorstep banking service
- Doorstep banking is part of the government's Enhanced Access and Service Excellence, or EASE, programme
- Initially, the doorstep banking facility will be available to only senior citizens and the disabled
UCO Bank has floated a 'Request for Proposal' on behalf of all public sector banks seeking private players to run the facility that will come with a call centre, website and a mobile app through which service requests can be lodged. (Please click on the following link to access the RFP document: Request for Proposal (RFP) for Selection of Service Provider for Implementation of Door Step Banking Services (DSB) through Universal Touch Points (UTP)
The service provider hired by the Bank will provide agents who will provide financial as well as Non-financial services with the cash deposit and withdrawal facility through hand-held devices coming in the second phase.
Initially the Doorstep Banking facility will be available to senior citizens and the disabled, who often find it difficult to visit the branches. In due course of time it will be extended to other consumers who may have to pay a nominal fee in case they want to avoid a branch visit.
Doorstep Banking is part of the Government's Enhanced Access and Service Excellence, or EASE programme. Under this, banks have come together to float this initiative along with common working hours and a revamp of branches, which may soon sport a common look. The first Bank to start Doorstep Banking was SBI.
The RFP has specified stiff norms, mandating that all requests for service lodged upto a certain time during a day have to be responded to on the same day. Request mandate after the cut-off time will have to be handledin the first half of the next day. Banks will sign a deal with the contractor for three years, which can be extended by another two years.
Source: Times of India & Dainik Bhaskar
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