{"id":3389,"date":"2019-02-02T19:53:26","date_gmt":"2019-02-02T14:23:26","guid":{"rendered":"http:\/\/yourcareerheights.com\/?p=3389"},"modified":"2019-02-02T19:57:15","modified_gmt":"2019-02-02T14:27:15","slug":"the-reserve-bank-introduces-ombudsman-scheme-for-digital-transactions","status":"publish","type":"post","link":"https:\/\/yourcareerheights.com\/?p=3389","title":{"rendered":"The Reserve Bank introduces Ombudsman Scheme for Digital Transactions"},"content":{"rendered":"
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As announced in the\u00a0Monetary Policy Statement of December 5, 2018, the Reserve Bank of India (RBI) launched on 31st January 2019, the\u00a0Ombudsman Scheme for Digital Transactions (OSDT)\u00a0vide\u00a0Notification dated January 31, 2019\u00a0for redressal of complaints against System Participants as defined in the said Scheme.\u00a0 Follow the link for the Scheme:\u00a0The Ombudsman Scheme for Digital Transactions, 2019<\/a><\/h3>\n

The\u00a0Scheme\u00a0shall come into force from\u00a0<\/strong>January 31, 2019<\/strong>.<\/span><\/p>\n

The Scheme, launched under Section 18 of the Payment and Settlement Systems Act, 2007, will provide a cost-free and expeditious complaint redressal mechanism relating to deficiency in customer services in digital transactions conducted through non-bank entities regulated by RBI. Complaints relating to digital transactions conducted through banks will continue to be handled under the Banking Ombudsman Scheme. The offices of Ombudsman for Digital Transactions will function from the existing 21 offices of the Banking Ombudsman and will handle complaints of customers from their respective territorial jurisdiction. Kindly click on the following link for getting the addresses of Banking Ombudsman PAN India:<\/strong>
\n\u00a0Address and Area of Operation of the Ombudsmen for Digital Transactions<\/a><\/strong><\/p>\n

The Scheme provides for an Appellate mechanism under which the complainant \/ System Participant has the option to appeal against the decision of the Ombudsman before the Appellate Authority.<\/p>\n

For Frequently asked Questions On\u00a0The Ombudsman Scheme for Digital Transactions, 2019 please click on the following link:\u00a0FAQ on The Ombudsman Scheme for Digital Transactions, 2019<\/a>\u00a0&\/Or\u00a0FAQ The Ombudsman Scheme for Digital Transactions, 2019<\/a><\/p>\n

For the complete\u00a0Scheme<\/strong>\u00a0please click on the following link :\u00a0Ombudsman Scheme for Digital Transactions, 2019<\/a><\/p>\n

Source: rbi.org.in<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

As announced in the\u00a0Monetary Policy Statement of December 5, 2018, the Reserve Bank of India (RBI) launched on 31st January 2019, the\u00a0Ombudsman Scheme for Digital Transactions (OSDT)\u00a0vide\u00a0Notification dated January 31, 2019\u00a0for redressal of complaints against System Participants as defined in the said Scheme.\u00a0 Follow the link for the Scheme:\u00a0The Ombudsman Scheme for Digital Transactions, 2019…<\/p>\n","protected":false},"author":1,"featured_media":3384,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[38,291,292,221,457,2,13,45],"tags":[3,293,303,93,61,33,40],"class_list":["post-3389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-banking-ombudsman","category-complaints","category-digital-banking","category-faqs","category-interview","category-jaiibcaiib","category-rbi","tag-banking","tag-banking-ombudsman","tag-banks","tag-customer-service","tag-digital","tag-ibps","tag-rbi"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/yourcareerheights.com\/wp-content\/uploads\/2019\/02\/Banking-Ombudsman.jpg?fit=318%2C159&ssl=1","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/posts\/3389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3389"}],"version-history":[{"count":2,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/posts\/3389\/revisions"}],"predecessor-version":[{"id":3391,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/posts\/3389\/revisions\/3391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=\/wp\/v2\/media\/3384"}],"wp:attachment":[{"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yourcareerheights.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}