India’s Public Sector Banks (PSBs) have travelled a remarkable journey since the launch of the EASE (Enhanced Access & Service Excellence) reforms in 2018. What began as a push for clean banking and customer responsiveness has now evolved into a bold, future ready blueprint—EASE 9.0, the reform agenda for FY27.
This latest edition marks a decisive shift. It is no longer about digitisation alone. It is about AI native banking, global capability building, and institutional resilience. In many ways, EASE 9.0 is the most ambitious and transformative chapter in the entire EASE series.
