Loans Sourced by Banks and NBFCs over Digital Lending Platforms: Adherence to Fair Practices Code and Outsourcing Guidelines

RBI brings in norms to curb malpractices by lending apps. RBI had to bring in these norms as hundreds of lending apps have mushroomed over the past year or so. RBI has made banks or NBFCs directly responsible for the actions of the digital platforms they have tied up with. RBI said that digital platforms and lenders must make adequate efforts towards the creation of grievance redressal mechanism.