The Reserve Bank Friday prescribed a turnaround time (TAT) for banks to settle failed transactions for customers and also notified compensations payable for various types of customer complaints.
Tag: Customer Complaints
RBI Governor launched Complaint Management System on 24th June 2019. Complaint Management System(CMS) is a software application to facilitate RBI’s grievance redressal processes. Members of public can access the CMS portal at RBI’s website “Complaint Management System by RBI” to lodge their complaints against any of the entities regulated by RBI. It symbolizes RBI’s commitment…