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EASE 9.0: Ushering in the Era of AI Native, Globally Competitive Public Sector Banks

India’s Public Sector Banks (PSBs) have travelled a remarkable journey since the launch of the EASE (Enhanced Access & Service Excellence) reforms in 2018. What began as a push for clean banking and customer responsiveness has now evolved into a bold, future ready blueprint—EASE 9.0, the reform agenda for FY27.
This latest edition marks a decisive shift. It is no longer about digitisation alone. It is about AI native banking, global capability building, and institutional resilience. In many ways, EASE 9.0 is the most ambitious and transformative chapter in the entire EASE series.

The EASE (Enhanced Access and Service Excellence) reforms are a flagship initiative by the Department of Financial Services (DFS) under the Ministry of Finance, aimed at transforming Public Sector Banks (PSBs) into modern, efficient, and customer-centric institutions. Launched in 2018, the reforms have evolved through multiple phases—from EASE 1.0 to the current EASE 8.0 in…

RBI’s Bimonthly Monetary Policy – Highlights and Key takeaways

The Monetary Policy Committee (MPC) held its 53rd meeting from February 5 to 7, 2025 under the chairmanship of Shri Sanjay Malhotra, Governor, Reserve Bank of India. The MPC members Dr. Nagesh Kumar, Shri Saugata Bhattacharya, Prof. Ram Singh, Dr. Rajiv Ranjan, and Shri M. Rajeshwar Rao attended the meeting. The MPC revised the repo rate for the first time in two years, voting unanimously to cut it by 25 basis points from 6.50% to 6.25% in view of easing retail inflation and slowing growth. The rate cut comes even as the Rupee continues to reel to under pressure from global tariff wars. The MPC decided unanimously to reduce the policy repo rate to 6.25% at its meeting, The MPC also decided unanimously to continue with the ‘neutral’ stance and to remain unambiguously focused on a durable alignment of inflation with the target, while supporting growth.

Finance Minister Smt. Nirmala Sitharaman launches EASE 5.0 ‘Common reforms agenda’ for PSBs

EASE 5.0 ‘Common reforms agenda’ of EASENext program has been developed for Public Sector Banks and was launched through video-conferencing by the Minister of Finance and Corporate Affairs, Nirmala Sitharaman in New Delhi on Wednesday.

Reserve Bank of India launches (a) UPI for Feature Phones (UPI123pay) and (b) 24×7 Helpline for Digital Payments (DigiSaathi)

RBI launches UPI for 400 mn feature phone users to widen digital payment reach. (1) UPI123Pay – Option to make Unified Payments Interface (UPI) payments for feature phone users, and (2) DigiSaathi – a 24×7 Helpline to address the queries of digital payment users across products.

RBI extends card tokenisation deadline by six months to June 30, 2022 – All you want to know about Card Tokenisation

Reserve Bank of India on Thurday extended card tokenisation deadline by six months to June 30, 2022. The earlier deadline was December 31, 2021. Post June 30, 2022, merchants will not be able to store card information of users and will have to replace each card number with a randomised token number.

THE CHANGING VISION OF THE INDIAN BANKING INDUSTRY

While discussing the changing vision of the Indian Banking industry, Mr M.V.Tanksale expressed with pride that the banking industry has withstood various crises and transformed itself to meet the challenges and contribute to the economic growth of the country.

Statement on Developmental and Regulatory Policies

RBI has issued Statement on Development and Regulatory Policies immediately after announcing the Monetary Policy on 8th Oct 2021. This Statement sets out various developmental and regulatory policy measures relating to (i) liquidity measures; (ii) payment and settlement systems; (iii) debt management; and (iv) financial Inclusion and customer protection.

Finance Minister unveils 4th edition of Public Sector Bank Reforms Agenda – EASE 4.0 – Reviews performance of public sector banks – Announces EASE 3.0 award winners

Union Minister of Finance and Corporate Affairs Smt. Nirmala Sitharaman today on 25th August 2021 unveiled the fourth edition of the Public Sector Bank (PSB) Reforms Agenda ‘EASE 4.0’ for 2021-22 – tech-enabled, simplified, and collaborative banking. She unveiled the annual report for the PSB Reforms Agenda EASE 3.0 for 2020-21 and participated in the awards ceremony to felicitate best performing banks on EASE 3.0 Banking Reforms Index.

PM launches digital payment solution e-RUPI

Prime Minister Shri Narendra Modi launched digital payment solution e-RUPI, a person and purpose specific digital payment solution, today via video conference. e-RUPI is a cashless and contactless instrument for digital payment.

Category: Digital Banking

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Budget 2026: Key Takeaways from FM Nirmala Sitharaman's speech

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Budget 2026: Key Takeaways from FM Nirmala Sitharaman's speech